1. General Refund Principle

WOCSOL provides digital goods, custom services, hosting services, software products, development work, and technology services. Refund eligibility depends on the type of product or service, delivery status, usage, download, activation, and work already performed.

2. Digital Products

Digital products including scripts, templates, CMS systems, ERP systems, source code, plugins, themes, licenses, downloadable files, and software products are generally non-refundable once downloaded, accessed, activated, delivered, or licensed.

3. Marketplace Purchases

Marketplace refund requests may be reviewed by WOCSOL. WOCSOL may consider evidence including product description, download status, activation logs, support messages, screenshots, installation details, author response, and buyer claims.

WOCSOL’s decision regarding marketplace refunds shall be final within the platform.

4. Refunds May Be Considered

Refunds may be considered where WOCSOL determines that a duplicate payment, non-delivery, clearly misleading listing, serious unresolved product failure, or technical impossibility exists.

5. Refunds May Be Denied

Refunds may be denied where the product has been downloaded, accessed, activated, used, copied, installed, transferred, or where the buyer changed their mind, misunderstood requirements, lacks technical skills, ignored documentation, uses incompatible hosting, or requests features not included in the product.

6. Website Development Services

Payments made for website development, software development, planning, design, consultation, project management, coding, deployment, setup, testing, or work already started are non-refundable due to the customised nature of such services.

7. Advance Payments

Advance payments, booking amounts, milestone payments, and project initiation amounts are used to reserve resources, begin work, plan architecture, allocate time, and start development. Such payments are generally non-refundable once work begins.

8. Hosting, VPS and Server Services

Hosting, VPS, cloud, server, email, SSL, backup, migration, and managed services are generally non-refundable once activated, provisioned, configured, renewed, migrated, or used.

9. Domain Names

Domain registrations, renewals, transfers, restorations, and related registrar charges are non-refundable once submitted, processed, registered, renewed, or transferred because such services are controlled by domain registry and registrar rules.

10. Third-Party Charges

Charges paid to third-party providers including payment gateways, registrars, cloud providers, software vendors, licensing providers, SMS providers, email providers, APIs, and other external services are non-refundable unless the third party itself provides a refund.

11. Setup and Service Fees

Setup fees, installation charges, migration fees, configuration charges, consulting fees, emergency support fees, customisation fees, and administrative charges are non-refundable once work has started or service has been delivered.

12. Chargebacks and Payment Disputes

Unauthorised chargebacks or payment disputes may result in account suspension, license deactivation, hosting suspension, product access restriction, domain withholding, service termination, or recovery action.

13. Refund Method

Approved refunds may be issued through the original payment method, wallet credit, service credit, manual transfer, or another method selected by WOCSOL depending on payment gateway availability and transaction status.

14. Processing Time

Approved refunds may take time to process depending on payment gateway, bank, settlement cycle, manual verification, and internal review.

15. No Refund for Policy Violations

Refunds shall not be provided where the account, order, product, license, hosting service, or purchase is connected with fraud, abuse, piracy, license bypass, chargeback abuse, malware, spam, illegal content, or violation of WOCSOL policies.

16. Final Decision

WOCSOL reserves the right to approve, deny, partially approve, or offer service credit for refund requests. WOCSOL’s refund decision shall be final within the platform.